The Phoenix Hotel Zermatt

Straight talk, worth it or not?

The breakfast was very nice, with a wide variety of delicious options that catered to all tastes. The staff were helpful, providing great recommendations.

Getting to the hotel involved navigating uphill paths, which could be challenging, especially with heavy luggage. I encountered some inconsistency in the customer service received during check-in.

We had a beautiful room with view to Matterhorn, there was a pleasant personnel, quite good food for breakfest.

Hotel has no restaurant but you can find a lot of them in the surrounding.

The units are compact, new-fashioned with the most amazing views of The Matterhorn and balcony. The location is unbeatable, 2 km from an imposing mountain.

We had a lovely time as a family with our Matterhorn view room, spacious and had a nice patio. The breakfast was a standout, and there was also a great leisure area for unwinding after our daily adventures. Just a heads up, the hill getting up to the hotel might be tricky for some, but it's totally worth it 😊

It is clean and comfortable hotel but a little far away from central city

Room is quite romance

The hotel is fairly new. The deluxe rooms had terraces and a magnificent bay window view of the Matterhorn Great location on hillside over looking zermatt You could not ask for anything else on a resort hotel

I enjoyed staying here for two nights. The breakfast offered a great selection of fresh items. My room had a lovely view of the Matterhorn. Staff were friendly and accommodating. It's a short walk to local attractions 🌄

We went to Zermatt and then hiked down the mountain

Staff extremely helpful, went out of their way to accommodate our needs. Rooms were modern, very clean and comfortable beds and linens. Balcony with nice view. Great breakfast with fresh and well assorted. 10 min walk from the train station.

It would be great to have wireless also in the rooms and pick-up from the train station.

a beautiful breakfast buffet with local cheeses and fine matterhorn views

Really good cleanliness with amazing Matterhorn view.

New motel, very beautiful & well appointed Very comfortable, modern, warm open fire, friendly, lift, comfy bed & pillows Extremely affordable

Good hotel with modern facilities. A bit of an uphill walk if one is walking from Zermatt train station. A taxi cost about chf 17 otherwise. If you don't have heavy luggage then it is okay to walk. Quite away from the main street noise, so it offers quietness.

I had a great experience during my family stay. The breakfast spread was impressive, especially the cheese selection which we thoroughly enjoyed. We appreciated the quick assistance with ordering a taxi to catch our train, which added a nice touch to our trip. I found the bathroom layout a bit cramped and could have used more space while showering.

The room is extremely comfort! We have a room with two balconies~~ Also, I could shoot the kiss of sun on the matterhorn in the early morning! Thx Josef! The recommended restaurant is great as well!

a bit far away from station. That is fine for 10-15 mins walk

Had a PLEASANT stay for 2 nights. My room was well decorated and top-notch with totally different views, greatly enjoyed it. The hotel had indeed a quiet and convenient location close to the Railway Station.